Shipping policy
1. Selling Through Amazon Fulfilled by Amazon (FBA):
If you use Amazon FBA, Amazon handles the shipping, delivery, and customer service. Your policy would reflect Amazon’s terms:
- Delivery Timeframes: Standard delivery times depend on the customer’s shipping selection (e.g., Prime, standard, or expedited shipping).
- Shipping Costs: For Prime customers, shipping is often free. Non-Prime customers will see rates set by Amazon based on delivery speed and location.
- Returns: Returns are managed directly by Amazon under their return policy.
“All orders placed through Amazon are fulfilled directly by Amazon. Shipping times and costs will vary based on Amazon’s delivery options, which will be displayed at checkout. Prime members may qualify for free shipping. For questions about delivery or returns, please refer to Amazon’s customer service.”
2. Selling Through Fulfilled by Merchant (FBM):
If you fulfill orders yourself:
“Orders are shipped within 5 days of purchase and delivered using different shipping carriers like USPS, UPS or Fedex. Shipping costs and estimated delivery times will be displayed at checkout. For questions about shipping or returns, please contact us directly or refer to Amazon's policies.”
3. International Shipping:
If you offer international shipping, specify:
- Regions Served: countries where we currently ship to include: Spain, Italy, Poland, Canada, UK, Germany, Netherlands.
- Customs & Duties: buyers are responsible for any customs duties, taxes, or fees.
4. Amazon-Specific Considerations:
- We adhere to Amazon's policies to maintain account compliance.
- Customers should contact Amazon directly for issues with FBA orders.